Refund Policy

Refund Policy and Procedures

Refund Processing Time: Your refund request will be processed within 5 business days from the date of approval. Should any unexpected delays occur, please promptly contact our dedicated support team at  [email protected] for assistance.

Confirmation of Replacement Order: Upon the approval of your refund, you can expect confirmation of your replacement order within 5 business days. Please allow an additional 5 days for order fulfillment before a new tracking number can be provided.

Secure Payment Transactions: To ensure the security of all financial transactions, including refunds, we conduct all dealings through PayPal. For detailed information on our payment processes, please refer to our comprehensive Billing Terms & Conditions.

Refund Eligibility: After receiving and inspecting your returned item, you will receive an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds: If your refund experiences delays, kindly check your bank account. If further delays occur, contact your credit card company and then your bank. If the issue persists, reach out to us at [email protected].

Sale Items: Refunds are applicable only to regular-priced items; unfortunately, sale items cannot be refunded.

Exchanges: We facilitate exchanges only for defective or damaged items. To initiate an exchange for the same item, contact us at [email protected] and send your item to: 3420 Pugh Mountain View, Colorado Springs, CO 80922, United States.

Gifts: For items marked as gifts and directly shipped to you, you’ll receive a gift credit for the return value. For items not marked as gifts, or if the gift giver had the order shipped to themselves, a refund will be issued to the gift giver.

Shipping: To return a product, mail it to: 3420 Pugh Mountain View, Colorado Springs, CO 80922, United States

You are responsible for covering shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.

We appreciate your understanding and cooperation, adhering to our refund procedures for a smooth and satisfactory experience with Teeshirtsherpa.